- 30-day returnsFrom the day you receive your item
- Unworn, with tagsIn its original packaging
- Refund or exchangeMark your choice on the paperwork
- Original payment methodRefunded once your return is inspected
Return policy How to return Refunds Damages & exceptions
Our return policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return
- Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- You’ll also need the receipt or proof of purchase along with your order number.
- Please clearly indicate on the enclosed paperwork whether the item is being returned for a refund or an exchange.
Any items returned without this information may not be processed, and refunds or exchanges may be void.
How to return an item
Returning for a refund
No email needed Just send your package back
- You do not need to request a refund from us via email.
- Send back your package and mark it down clearly for a refund, and we will process your request.
Returning for an exchange
Email us first orders@theforumstore.co.uk
- The fastest way to ensure you get what you want is to email us and ask for an exchange, so we know to look out for it.
- We can then reserve the item for when you send back the original order.
- Mark your package down clearly for an exchange.
Please send all returning items to
The Forum
31-32 Brunel Plaza
Swindon
SN1 1LF
When returning your item we recommend using a tracked and insured service, as we are not liable for any loss of returned items.
Refunds
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
- If approved, you’ll be automatically refunded on your original payment method.
- Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages & exceptions
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned:
- Custom products (such as special orders or personalised items)
- For hygiene reasons, items such as socks and underwear
- Gift cards
Please get in touch if you have questions or concerns about your specific item.