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Free UK delivery over £75. Free click and collect. Buy now pay later with Klarna available. Free UK delivery over £75. Free click and collect. Buy now pay later with Klarna available.

Returns & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase along with your order number.
Returning items:
Please send all returning items to:
The Forum
31-32 Brunel Plaza
Please email us at so we know to look out for it.

When returning your item we recommend using a tracked and insured service as we are not liable for any loss of returned items.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, Custom products (such as special orders or personalised items), and for hygiene reasons we will not accept returns on items such as socks. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.